I help SaaS and fintech businesses stay on top of customer support by handling inquiries, onboarding, billing issues, and day-to-day client concerns across email and live chat.
Over the past several years, I’ve worked directly with customers using tools like Jira, Freshdesk, LiveChat, and Confluence, along with Google Workspace, Microsoft Office, and Slack. I also support basic design needs using Adobe Illustrator, Photoshop, and Canva, and assist with website and domain setup when needed.
My experience includes supporting SaaS platforms for website builders, domains, and logo design, as well as fintech services involving KYC verification, deposits, withdrawals, and account-related concerns. I’m used to handling multiple conversations at once while keeping responses clear, accurate, and helpful.
I’m available for full-time or part-time work and can work during US, UK, or AU time zones. I’m looking for a long-term role where I can contribute consistently and be part of a reliable team.
I value clear communication, consistency, and doing the job right the first time. You won’t need to follow up repeatedly. I stay organized, meet deadlines, and make sure your customers are taken care of.
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