Experienced and results-driven professional with a proven track record in product management, technical support, and business intelligence. With a solid background in programming languages such as C#, SQL, and others, I have effectively collaborated with client support teams to address product-related inquiries and coordinated with various business units to stay abreast of new product developments. My ability to prepare detailed product data analytics and reports has been instrumental in driving product delivery strategies and enhancing overall business performance.
I excel in conducting quality assurance checks to identify issues and areas for improvement, collaborating with sales teams for product promotion, and establishing robust product support processes including knowledge base development. By working closely with support and engineering teams, I have successfully evaluated complex customer problems, identified root causes, and derived effective solutions, leading to improved customer satisfaction and product enhancements.
In addition to my technical expertise, I possess strong personal skills such as problem analysis, organization, goal orientation, and adaptability. I am adept at meeting deadlines, working both independently and as part of a team, and have a proven ability to learn quickly and thrive in dynamic and challenging environments. My proficiency in business intelligence technologies like Redash, Tableau, and PowerBI, along with hardware troubleshooting and networking skills, further enrich my capabilities in delivering exceptional results.
Overall, I bring a blend of technical acumen, strategic thinking, and interpersonal skills that enable me to contribute effectively to product management, technical support operations, and business growth initiatives.
