Hello! I'm Althea Opong Cabrera, an experienced Executive Virtual Assistant, Sales Development Representative, and Customer Support Specialist with over four years of experience supporting U.S.-based businesses across healthcare, e-commerce, marketing, and administrative operations.
I help business owners stay organized and productive by managing calendars, emails, CRM systems, customer communications, lead generation, appointment scheduling, data management, and day-to-day administrative tasks. I'm highly organized, detail-oriented, and committed to delivering quality work while meeting deadlines.
My professional background includes customer service, sales development, virtual assistance, social media management, and Amazon product management. I've worked with healthcare providers by scheduling patient appointments, updating CRM pipelines, conducting outbound calls, and supporting daily business operations. I also have experience managing Amazon product listings, performing product research, maintaining inventory records, and organizing large datasets.
In customer service, I supported a U.S.-based subscription company through phone, chat, email, and SMS, assisting customers with billing concerns, order management, refunds, replacements, cancellations, and account support while maintaining a high level of customer satisfaction.
I also have experience in social media management, handling multiple Instagram and Threads accounts by scheduling content, responding to messages and comments, engaging with audiences, and maintaining consistent brand presence.
Services I Offer
Executive & General Virtual Assistance
Administrative Support
Calendar & Email Management
Appointment Scheduling
Customer Support (Phone, Email, Chat & SMS)
Sales Development & Lead Generation
Cold Calling & Outbound Prospecting
CRM Management (GoHighLevel, Apollo & Salesforce)
Data Entry & Internet Research
Amazon Product Research & Product Listings
Social Media Management
Project Management
Basic Bookkeeping
Website & Content Management
Tools I Use
GoHighLevel (GHL)
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Google Workspace
Microsoft Office
Slack
Trello
Asana
Canva
QuickBooks
Wix
Metricool
Flodesk
Salesforce
Google Calendar
I'm passionate about helping businesses grow by providing reliable, efficient, and proactive support. If you're looking for someone who communicates well, learns quickly, and takes ownership of every task, I'd love the opportunity to work with you.
