Hello! I'm Althea Cabrera, a trained and certified Virtual Assistant here to provide top-quality support and service. I am committed to excellence and pay close attention to detail. I can help streamline your business operations and achieve your goals. Whether you need help managing your calendar, handling emails, or taking care of other tasks, I'm here to make sure everything runs smoothly. My training and certification have given me the skills to handle various Virtual Assistant duties efficiently.
I work hard and tackle every task with dedication. You can always count on me to be reliable and deliver high-quality work on time. I value honesty and clear communication, building trust in all my interactions. Good time management is important to me, so I prioritize tasks and meet deadlines efficiently.
I also have over a year of experience as a Customer Service Representative for a U.S.-based subscription service. My responsibilities included resolving customers’ concerns with their accounts, processing order cancellations, refunds, and replacements for damaged or defective products via email, chat, and SMS simultaneously. I also have one year of experience as an Amazon Virtual Assistant, providing customer support, troubleshooting, and resolving account and order-related issues. Additionally, I have handled cold calling and outbound calling as part of my virtual assistant tasks, connecting with clients and prospects professionally and efficiently.
I have one year of Social Media Management experience, managing five Instagram accounts and three Threads accounts. My responsibilities included posting reels, replying to DMs and comments, engaging with followers, and growing their online presence. We also used the Trello app to organize and schedule content.
I can help you with the following:
Administrative tasks
<8efe80624d780eba0c6493ec45140364>Email management
Calendar management
Appointment setting
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Lead generation
CRM management
Online bookkeeping
Website management
<8efe80624d780eba0c6493ec45140364>Email marketing
Social media management
Business branding
CSR and telemarketing
Cold calling and outbound calls
SEO for business
Project management
<8efe80624d780eba0c6493ec45140364>Facebook Ads
Tools I use: Gmail, Slack, Google Calendar, Asana, Trello, Auris AI, Salesforce, QuickBooks, Wix, Flodesk
Let's work together to make your life easier and your business more productive. Reach out today, and let's discuss how I can help you succeed!
