Results-driven Customer Service Representative with over four years of experience working remotely across financial, healthcare, and technical support accounts in the BPO industry. Proven ability to manage high volumes of inbound calls, chat, and email interactions while delivering accurate, efficient, and customer-focused solutions. Experienced in handling financial transactions and banking inquiries with strong attention to detail and compliance. Rehired based on performance and later assigned to a healthcare account, where responsibilities included processing benefits and credits, placing orders, and providing timely follow-ups. Skilled in supporting food delivery platforms by resolving order issues, tracking deliveries, coordinating with riders, and processing refunds and cancellations. Demonstrates adaptability by handling multi-channel support to reduce ticket backlogs and improve response times. Provides technical support for electric vehicle (EV) charging concerns and carwash memberships, including troubleshooting, billing assistance, and plan recommendations. Also experienced in onboarding and training business partners and restaurant owners, as well as diagnosing POS system issues.
