I have over 4 years of experience as a Customer Service Representative, handling TELCO accounts such as Sprint and AT&T, where I provided support for customer service, sales, billing, and technical concerns for both business and personal accounts. I also worked as a back-office agent for a cable company in Texas (TWC), focusing on account-related support and administrative tasks.
In addition, I have over 7 years of experience working from home as an Accounts Receivable/Data Entry specialist for Pro Pacific Pest Control/Anticimex/Corky’s Pest Control, where I handled billing, payments, and accurate data processing.
Currently, I am working as a Community Specialist at Silverleaf Management Group (April 15, 2024 – Present), where I handle combined customer service and billing responsibilities. I assist homeowners with inquiries, payments, and account updates through phone, email, and chat, while ensuring accurate records and providing timely resolution to concerns.
