With over 10 years of experience in customer service, virtual assistance, and sales support, I specialize in helping businesses grow through excellent communication, lead generation, and back-office support. I've worked with global clients in fintech, e-commerce, and professional services, handling everything from appointment setting and CRM management (HubSpot, Salesforce, GoHighLevel) to email outreach, data entry, and calendar management. I’m proactive, detail-oriented, and committed to delivering results.
Customer and Client Support -Responded to customer inquiries via email, phone, and live chat in a professional and friendly manner-Resolved customer complaints and technical issues promptly -Provided accurate product and service information including after sales support-Maintained customer records in CRM systems-Escalated complex issues to relevant departments-Ensured a high level of customer satisfaction-Worked with internal teams to improve the customer experience-Conducts account verification that is subject for manual review – KYC, CDD and EDD
Appointment Setter / Lead Generation / Sales-Make outbound calls to individuals from a targeted lead list-Call new leads within 5 minutes of them submitting the online from social media platform-Responding to inbound customer leads / ad-generated inquiry-Converting inquiry into a sale-Making an outbound call/text follow up-Set qualified appointments with business owners/executives for our sales team-Tag and track lead stages-Lead generation-Data Entry and Tracker Management (GoHighLevel, HubSpot, Salesforce etc.)
Market Research Consultant / General VA -Work closely with clients to grasp their objectives, challenges, and what insights they need-Align research goals with business strategies-Analyze collected data using statistical tools or software-Research candidates using LinkedIn Recruiter-Data Entry and Tracker Management (GoHighLevel (GHL), HubSpot, Salesforce etc.)-Email outreach and other administrative tasks-GVA / EA
Virtual Assistant / Sales Development and Business Administration -Working closely with the CEO-Email and calendar management-Cold calling and lead generation-Data Entry and Tracker Management (GoHighLevel (GHL), HubSpot, Salesforce etc.)-Market research-Monitoring and responding to prospect/client via email and LinkedIn-Assisting on BDM’s job application process through email-Manage Interview appointments and updating of google doc sheets
