7 years in total of call center experience. Handled inbound call as well as became part of the Quality Assurance Team and became a First Call Resolution Analyst at Aegis People Support. I basically listen and analyze calls handled by our agents and provide reports to our clients, I also provide resolutions and ideas on how our account can improve first call resolution and provide genuine customer satisfaction without compromising quality. I also worked as a Subject Matter expert for a financial account at Cognizant Tech Sol. I also handle inbound calls for clients and internal support line for my colleagues.
I am dedicated and believe to have a strong attention to details. I am very much willing to be trained and hunger for product/process knowledge because I want a work on a job that i fully understand what I am doing in order for me to provide quality service.
I also have experience with home based e-commerce customer service, phone support for real estate company and drop shipping.
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