My role as a Senior Service Desk Engineer encompasses providing advanced technical support, mentoring junior tea-----------mbers, and driving continuous improvement in service delivery. With a focus on delivering exceptional customer service and resolving complex technical issues, I strive to contribute to the success and efficiency of the IT support team. Technologies I have experience with include ConnectWise Manage, Automate, Cherwell, HPSM, Kaseya RMM, Datto RMM and Cloud Backup, ITG, DUO, Okta, 0365, MS Azure, BreachSecureNow, Crowdstrike, Seceon, Huntress, Blackpoint, Sentinel1, Endgame, Palo Alto, Meraki, VMWare, Citrix -----------cast, Threatlocker, Jamf and Citrix Cloud.
I have 11 years of experience in IT, and I have acquired CompTIA A+, Seceon, ITILv4, Azure AZ-900, Six Sigma – Yellow Belt and Training, JAMF 100 and Development Certification.
