I am a dedicated and detail-oriented professional with over 6 years of combined experience in CRM automation, content moderation, and customer service.
In my current role, I specialize in CRM automation using tools such as AgencyZoom, QQ Catalyst, Zapier, and Cognito Forms to streamline workflows, improve efficiency, and enhance client communication. I have a strong understanding of insurance operations and lead management systems, allowing me to create effective automations that save time and reduce errors.
Previously, I worked as a Content Moderator for almost 4 years, where I developed strong analytical and decision-making skills, ensuring compliance with platform policies while maintaining a safe online environment. I also have customer service experience handling client inquiries, resolving issues, and providing professional support to ensure customer satisfaction.
I am highly organized, proactive, and always eager to learn new tools and processes to improve productivity. My goal is to deliver consistent, high-quality results and become a valuable long-term asset to any team.
