With over a decade of experience in customer support and service roles, I've developed a strong skill set in handling escalated tickets, mediation emails, and disputes. In my current role as a Sr. Support Specialist at Flyp, I excel in providing comprehensive support to users via SMS, email, and phone calls, particularly in matters related to billing, technical issues, and general concerns. I'm adept at customizing interactions to ensure excellent feedback and am committed to maintaining KPIs and providing timely reports on bugs, errors, and user suggestions. Previously, as a Shift Lead at Keywords Studios, I honed my leadership skills by coaching and mentoring agents, conducting root cause analyses, and delivering presentations to clients. My background also includes two years as a Customer Service Executive, where I focused on providing resolutions for product-related issues, addressing customer concerns, and improving workflow mechanics. Throughout my career, I've consistently demonstrated a dedication to providing top-notch support and driving continuous improvement in service delivery.
