I am a dynamic, versatile, and detail-oriented professional with almost 11 years of invaluable experience in a multicultural BPO environment, specializing in handling voice and chat lines of business as a Quality Assurance Analyst or Customer Experience Analyst. I bring a DWIT (Do Whatever It Takes) spirit, embodying the qualities of a team player, critical thinker, and solution-focused individual committed to excellence, professional growth, and lifelong learning.
Recently, I transitioned to pursue my dream of becoming a Virtual Assistant, a journey made possible by my experience with The Digital Marketing School. Before this, I worked as a Customer Care Specialist, where I handled various administrative tasks, including answering calls, texts, and emails, conducting onboarding calls for clients, creating Standard Operating Procedures (SOPs), managing calendar invites, and scheduling events on social media like Facebook, Skool, Story Prompt, and Instagram.
In addition to administrative duties, I took on Quality Assurance (QA) tasks, such as monitoring and auditing calls, conducting coaching sessions, and facilitating call listening sessions. These experiences have equipped me with a strong foundation in providing exceptional support and contributing positively to any team or project.
I am passionate about leveraging my skills and experiences to excel in the virtual assistance field and am eager to explore new opportunities to make a meaningful impact.
