I am a dedicated customer and technical support professional with over 11 years of experience in the BPO industry. I have worked with global companies including Microsoft (as a Subject Matter Expert for 4 years), UPS International Inc. (as a Preferred Customer Associate and Certified Mentor), and currently provide Technical Support for Shipwell (TMS).
I am known for being reliable, hardworking, and trustworthy, with the ability to work independently or collaboratively with a team. I excel in clear, empathetic communication and consistently focus on delivering excellent customer experiences. I thrive in fast-paced environments, handle tight deadlines with ease, and perform effectively with minimal supervision.
What I can help you with:
Customer & Technical Support (Email, Chat, Phone)
CRM & TMS Management & Ticket Handling
Microsoft Office (Word, Excel, Outlook)
Process Improvement & Knowledge Support
Customer Satisfaction & Retention
If you’re looking for a tech-savvy support professional who values quality, accountability, and long-term collaboration, I’d be happy to work with you.
Verified
