I have been a customer service representative for one of the most leading company in the BPO industry. I have handled several accounts such as travel, financial and healthcare account for almost a year. Because of these, I was able to instill and maintain a delivery of high standard service, which helps me identify my own needs of improvement.
My expertise in handling clients, providing accurate problem solutions. I'm good in performing my tasks in providing relevant information that the client need, as well as corresponding with vendors and employees of other businesses that I may be required to speak with in behalf of the company. My working experience was more on the medical field but I also have enough knowledge in MS Office, editing photos for power point presentation, researching for papers and thesis since I was in college. I have received professional English training because of my past call center experience as well.
As stated on the summary of my skills, I am pretty much flexible with the tasks that I will be designated to do. You can depend on me that I will never abandon a task and you won't have a hard time contacting me. You'll find that this is why I am efficient; I'll always be there at your back and call.
In any case you would require me to learn a specific program for this job, I am confident that you wouldn't spend a long time training me. I can assure you that I can easily adapt to any sort of training or program that the job requires me to. I'm a person that requires minimum supervision once I've learned the ropes.
