33 years old from Philippines with 5 years call center experience with American
clients.My skill sets are compose of being computer savy,good in problem solving,good in resear hing and preparation,good communication skill,fast learner and a team player.
Collection AgentThe Results Companies | May 2018 - July 2020As a collection agent, I was tasked with the responsibility of contacting subscribers who had purchased plans and ensuring timely payments. This role involved cold calling to collect payments and managing credit card details for automatic monthly transactions.
Customer Service and Sales RepresentativeTeleperformance | September 2020 - April 2022At Teleperformance, I served in a versatile role that encompassed providing support through phone, chat, and
email channels. Handling incoming calls, addressing customer complaints effectively, and offering tailored plans and promotions were key aspects of my responsibilities.
Customer Service RepresentativeTaskUs | June 2022 - May 2023During my tenure at TaskUs, I focused on providing exceptional customer service through phone and chat support. A significant part of my role involved assisting delivery riders in resolving order-related issues and keeping customers updated on their orders.
Customer Service RepresentativeTTEC | May 2023 - April 2024Specializing in health insurance services at TTEC, I played a crucial role in providing members and healthcare practitioners with comprehensive details regarding their benefits. Additionally, I facilitated the pre-authorization process for medical treatments and provided guidance on outstanding co-payments.
