Experienced Customer Service Representative, Quality Assurance and AI Trainer/Content Moderator. I have over a year of experience with customer service, with Quality Assurance experience included where I helped customers with their online order and billing concerns. I have handled a team as a Quality Assurance where I focused on assisting agents with their performance quality and identifying performance gaps. I have more than a year of experience as a content moderator/AI trainer where I annotated and helped the AI improve its object, video and movement analyzation. I also do administrative assistance (calendar management, email management, meeting management).
