Bringing over 2 years of experience as a Technical Support Engineer, specializing in after-sales customer support for an original equipment manufacturer (OEM) company.
I am a results-driven engineer skilled in data analysis for cost-effective solutions. Proficient in communication and crisis management, consistently delivering exemplary results ensuring high customer satisfaction. Collaborative, with strong work ethics, committed to continuous improvement and mastering the business' intricacies.
KEY QUALIFICATIONS:
Quality Support: Delivering fast and reliable information, crafting troubleshooting instructions, and providing recommendations for every customer's need. Efficiently managing meetings, calls, spare parts, and onsite services to resolve ongoing issues.
Technical Proficiency: Solid engineering foundation, adept in electrical and mechanical schematic diagrams, instrumentations, and computer operating systems. Extensive understanding of company’s products, services and technology coupled with the ability to efficiently provide checklists for various technical troubles.
Customer-Focused: Demonstrating empathy and patience when dealing with customer concerns, ensuring a positive overall experience, enhancing customer relationships, and fostering a favorable perception towards the company.
Effective Communication: Work collaboratively with multi cross-functional teams to draw resolutions and convey them to customers in a comprehensive manner.
Process Improvement: Actively documenting customer interactions to build database and reports for analyzing frequency of issues, identifying root causes, and corrective actions to aid in implementing preventive measures.
