I'm an experienced Customer Support Specialist for B2B and B2C environments. Whether you need to expand your Online Gaming Website services or needs to improve your Chat Support Team, I can be a great help. I am open to expand my knowledge to suit your needs and deliver my best to provide excellent services.
My relevant skills include :
* SOP and FAQs creation for quick responses
* Backend settings for iGaming platforms
* Inbound and Outbound Support
* Appointment Scheduling
* Admin Tasks
* Email & Social Media Support
* Travel and Booking Assistance
I am knowledgeable in the following applications :
Slack
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LiveChat
Google Workspace ( Gmail, Google Sheets, GMeet, Google Calendar )
Microsoft Office Workspace ( Outlook, MS Word,MS Excel, Link for Windows )
AirCall, MicroSIP for calls
TeamViewer, Gather, AnyDesk for team monitoring
Atlassian Confluence for knowledgebase and SOP
Meta Business Suite, Telegram, WhatsApp , Wechat
Additional : Canva and ChatGPT
I look forward to deliver the best results in every opportunity that comes my way.
