I am an experienced and dedicated Customer Service Representative for 8 years (AT&T DIRECTV - billing & sales) with a proven track record of providing exceptional service to clients across various industries. My expertise lies in managing customer inquiries, resolving issues, and ensuring a positive experience that fosters long-term relationships. I am skilled in communication, problem-solving, and conflict resolution, always aiming to enhance customer satisfaction and brand loyalty.
Key Skills:
Customer Support: Handling customer inquiries through phone, email, live chat, or social media.
Issue Resolution: Troubleshooting and providing solutions for customer complaints and concerns.
Communication: Clear, friendly, and professional communication with customers.
Product Knowledge: In-depth understanding of products/services to assist customers effectively.
CRM Software: Proficient in using customer relationship management tools like Salesforce
Time Management: Prioritizing tasks to meet service level agreements (SLAs) and deadlines.
Multitasking: Managing multiple customer requests at once without compromising quality.
Upselling/Cross-selling: Offering additional services or products based on customer needs.
Key Achievements:
Consistently exceeded performance metrics for response time and customer satisfaction (CSAT) scores.
Improved customer retention through proactive support and personalized interactions.
Resolved a wide range of customer issues, including technical problems, billing discrepancies, and product concerns, with a focus on quick and effective solutions.
Trained new tea-----------mbers, helping them develop skills in customer interaction and problem resolution.
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