I have a Bachelor's Degree in Hotel and Restaurant Management. Before working from home, I worked as a Customer Associate at LBC Express Inc. for 3 years and 9 months, providing effective customer service to all our clients' interactions: processing cargo and parcel acceptance, bill payment, and Money remittance. Manage and resolve all clients’ inquiries and concerns, Assist with tracking packages and providing updates to customers as needed. Process returns, and exchanges accurately and efficiently. In addition to that, I also worked as a Customer Service Representative in Philippine Pizza Hut Delivery for 1 year and 11 months, Efficiently and accurately processing customer orders via phone calls, Answering customer inquiries, providing information, and resolving issues promptly. Utilized upselling techniques to promote additional products, contributing to increased sales revenue. I have a strong background in Customer service, Data Entry, and Other Admin Support. I am familiar with Google Workspace, MS Office, and Email Management, Canva. My experience has taught me the importance of accuracy and attention to detail. My new venture in my career is exploring the virtual service I can offer to my clients. I am in a mentoring program for Basic Virtual Assistant up to specializing in Amazon Product Sourcing. It provides me theoretical to hand on experience in product sourcing in Amazon.
