Customer Service & E-commerce Operations Specialist (Shopify + Pipedrive)
Drowning in “Where’s my order?” messages… while refunds pile up and your backend is slowly turning into chaos?
If that made you nod, you’re exactly who this is for.
Most store owners don’t need “a VA.”
They need someone who can protect revenue and reviews by keeping support + ops consistent every day.
What you get:
• Fewer angry customers (fast, clear responses)
• Fewer refunds / escalations (issues handled before they blow up)
• Cleaner order flow (statuses, notes, tracking updated properly)
• Better reviews + repeat customers (customers feel taken care of)
• Time back (you stop being the support team)
What I take over
• Shopify Customer Support
I handle customer emails/messages end-to-end—order status, tracking, cancellations, returns, refunds, and issue resolution with a calm, helpful tone that keeps customers confident and prevents unnecessary disputes.
• E-commerce Operations
I keep the backend moving by updating order notes/statuses, tracking issues, documenting resolutions, and making sure nothing slips (especially during busy days).
• Pipedrive CRM Support
I keep your pipeline clean with organize leads, update records, and maintain follow-ups so opportunities don’t get forgotten and your team isn’t guessing.
• Admin + Data Accuracy
I keep your records clean and up to date because messy data creates messy decisions.
How it works (simple + low-risk)
1) You share your tools + workflow + priorities
2) I take over support/ops with clear tracking
3) You get short, consistent updates (done / pending / blocked)
I’m available to start immediately.
Send me a message with your store niche + your top 2 recurring issues (refunds, shipping delays, chargebacks, ticket overload, etc.) and I’ll tell you exactly what I’d fix first.
