With over 2 years and 2 months of invaluable experience in the BPO Industry, I've honed my skills and expertise in customer service and sales.
When I was 18, I had the privilege of working with a renowned Telecommunication Company, where I handled sales accounts. Achieved a 40% increase in sales compared to the previous quarter and Increased customer retention rate by 15% through proactive outreach and relationship-building efforts.
Subsequently, my journey progressed and involved managing an Online Food Delivery account, where I Developed and implemented a driver feedback survey, resulting in actionable insights and improvements to service delivery. Maintained a CSAT score of 95% or above for nine consecutive months.
I always put myself into others shoes because I wanted to feel what they feel, and having empathy is what we need in customer service, so we can create a connection between our customers and clients, and go above and beyond to help them.
I'm proud to say that my dedication and commitment to excellence have earned me numerous awards and recognition throughout my career. Now, as I embark on this new chapter, I am excited to bring my passion, dedication, and proven track record of success to the table.
