I have worked in an inbound and outbound call for provider line in the dental insurance for morethan two years. I gained solid expertise in administrative support, healthcare account handling and customer service through this position. I processed claims, confirmed member eligibility, answered questions about dental healthcare insurance, and made sure that business policies and HIPAA regulations were followed during my employment. When helping dental healthcare providers, I constantly provided accurate information while upholding professionalism, empathy, and a keen attention to detail.
My ability to fulfil performance criteria, adapt to different systems and procedures, and communicate effectively have all improved as a result of working in a fast-paced BPO environment. I am at ease with calls, emails, and paperwork while upholding excellent customer service and guaranteeing client happiness. I am excited to join your team and provide my expertise, diligence, and great work ethic.
