? Process/Validating US Loan Application for Origination department
? Validating US documents (Tax documents, Paystub, Benefit letters and etc.)
? Responsible for possible fraudulent US documents before sending to Fraud Department
? Monthly Net Income validator of Loan Application for Origination department
? Knowledgeable in using Zendesk ticketing tools, Management tools for supervisory, Google drive and Outlook Email.
? Do supervisory calls for Agents
? Doing outbound calls if needed
? Monitors and Reports on Agents metrics
? Giving Agents their coaching session
? Do live calls monitoring for QA purposes
? Knowledgeable in providing Root Cause Analysis
? Daily spot checks on each agent productivity session time
