Resolves within the specified time required of twenty-three different QC trigger alert types that impact customer financial performance. Ensures work in QC is coordinated externally to clients and vendors or internally to the interrelated departments such as client success, financial account management, and other sections of operations in utility management. Handles client escalations tied to QC, with Review data inputs for accuracy/completeness. Maintain and update Vendor accounts as needed. Assist Invoice Processor with the resolution of client issues/inquiries. Train new employees
