With over 7 years of experience in a fast-paced corporate BPO environment, I have developed a robust skill set in various customer service functions, including technical support, sales, and both chat and email support. My expertise spans across B2C and B2B industries, enabling me to effectively address diverse client needs and ensure outstanding service delivery.
I am proficient in Salesforce CRM, utilizing it to optimize workflows and enhance customer interactions, and have hands-on experience with Intercom for live chat support.
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