I'm Mary Jane Masangkay, 31 years old, with extensive experience in various professional fields. With over 8 years in the BPO industry, I've refined my skills, particularly during my 5-year tenure as a Team Leader and Supervisor. In these roles, I managed teams of 10-15 customer service representatives, ensuring top-notch service and fostering collaboration and motivation.
Moving on, I spent more than 1 year as a Virtual Assistant with a respected U.S. Law Firm. Here, I handled a range of tasks including email correspondence, scheduling appointments for events like hearings and mediations, managing calendars, drafting documents, handling collections, and overseeing accounting matters. Proficient in tools like Microsoft Word, Excel, Google Suite, Dropbox, PDF editors, Photoshop, and Quickbooks, I've developed a versatile skill set suited for intricate and demanding work environments.
Additionally, my recent work as a Content Writer and Paralegal has added depth to my professional journey. In this role, I've crafted engaging content while providing paralegal support, showcasing attention to detail and a solid understanding of legal procedures. This diverse experience underscores my commitment to learning and my ability to thrive in various professional settings.
