With over 4 years of combined experience as a Medical Virtual Assistant and Customer Service Representative, I provide dependable administrative and patient support in fast-paced healthcare environments. I specialize in Telemedicine and Telehealth operations, serving as a professional first point of contact for patients while helping providers streamline daily clinic workflows and deliver high-quality patient care.
I have extensive experience supporting Urgent Care, Telemedicine, Weight Loss, and Psychiatric Behavioral Health clinics, handling both front-office operations and medical billing processes. My background includes patient communication, scheduling, telehealth coordination, insurance verification, prior authorizations, claims adjudication, payment posting, and electronic health records management. I am highly organized, detail-oriented, HIPAA-compliant, and committed to maintaining accuracy, efficiency, and compassionate patient support.
Key Responsibilities & Experience:
• Managed patient communications through phone, email, text, chat, and patient portals
• Coordinated telehealth and virtual care appointments, including video and phone consultations
• Scheduled follow-ups, consultations, provider calendars, and in-clinic visits
• Conducted insurance verification and benefits eligibility checks
• Processed prior authorizations and coordinated insurance-related documentation
• Assisted with psychiatric behavioral health billing tasks, including claims adjudication and payment posting
• Processed prescription refill requests and coordinated medication deliveries with pharmacies
• Utilized Prescription Monitoring Programs (PMPs) to support safe prescribing practices
• Supported patients using compounded medications for weight loss and personalized treatment plans
• Maintained accurate and secure Electronic Health Records (EHRs) and patient documentation
• Ensured HIPAA compliance and protected patient confidentiality at all times
• Provided administrative and customer support while maintaining a positive patient experience
Core Skills & Expertise:
• Medical Virtual Assistance & Administrative Support
• Telemedicine & Telehealth Coordination
• Psychiatric Behavioral Health Billing Support
• Insurance Verification & Eligibility Checking
• Claims Adjudication & Payment Posting
• Prior Authorization Processing
• Patient Communication & Care Coordination
• Electronic Health Records (EHR) Management
• Prescription Refill & Medication Coordination
• Calendar & Appointment Management
• Customer Service & Patient Support
• Weight Loss Medication Knowledge & Support
• Time Management, Organization & Multitasking
• HIPAA Compliance & Data Security
