I bring over 15 years of combined expertise in team management, collections, customer service, and real estate marketing. My career began in 2009 as a collection agent in the BPO industry, where I focused on recovering overdue debts and providing customer service for credit card holders of a major US-based financial institution. After three years, I was promoted to team leader, overseeing a group of 14-20 debt collectors for more than four years.After spending over seven years in an office environment, I transitioned to a remote role as a virtual assistant in the collections and eviction department for a property management company in Michigan. Following a 10-month tenure, I enrolled in real estate training courses to deepen my understanding of this dynamic
industry.My next role was as a marketing coordinator for an Australian real estate firm. My responsibilities included creating marketing materials like flyers and photo books, posting properties online (through the company’s website and platforms such as
Facebook and YouTube), managing social media accounts, building newsletters, and supporting real estate agents with their marketing needs.Most recently, I worked as a Leasing Coordinator for a property management company in Albuquerque, New Mexico. I managed lead follow-ups, applicant screenings, lease drafting, and renewals, in addition to maintaining tenant relations.
Below are some skills I have acquired over the years:
Experience in Property Management and Real Estate
Knowledgeable with Propertyware, Appfolio, Zoho, Campaign Track, Activepipe, Property Tree, Box & Dice and other CRMs that are commonly used in real estate
Knowledgeable with Trello, InDesign and Photoshop
Fast learner and quick to adapt
Has good research and analytical skills
Always tries to innovate and improve existing processes
Able to generate reports and charts and also tabulate survey statistics, familiar with Excel Formulas
Knowledgeable with Windows Office Applications MS Word, MS PowerPoint and MS Excel
Excellent English written and oral skills
