----------- ----------- has a a strong background in customer service, management, and research and analysis. During her 3 years with amazon - aside from assisting various customers based in NA, CA and UK through different channels- email, call, and chat, she also demonstrated exceptional leadership capabilities when she was entrusted with the responsibility of handling multiple teams as a Subject Matter Expert (SME). As an SME, her main task was to support new hires and as part of the scorecard, she audited the trainees' calls, discussed and monitored policy adherence, and published several job aides. In her last SME stint, she played a key role in implementing a pilot project aimed at improving key performance indicators (KPIs), showcasing her ability to adapt and excel in different areas of the business.
