OBJECTIVE: Highly organized and experienced professional seeking opportunities in customer service, shipping, and ecommerce management roles to leverage expertise in order fulfillment, inventory management, and customer satisfaction.
WORK EXPERIENCE:
Customer Service, Shipping Plan Creation (Amazon FBA automation)
October 2022Managed customer inquiries and provided support regarding shipping processes for Amazon FBACreated and optimized shipping plans to streamline operations and enhance efficiencyFBMFOX Customer Service (Software)
November 2021Provided exceptional customer service support for FBMFOX software usersOrder Fulfillment (Amazon)
March 2021Processed and fulfilled orders on the Amazon platformFacebook ----------- Manager (Automation)
November 2020 - October ----------- ----------- operations on the Facebook platform, utilizing automation toolseBay Store Manager
September 2017Oversaw operations and management of eBay storeAmazon/eBay Researcher Assistant
August 2017Conducted market research and assisted in product sourcing for Amazon and eBayeBay Listing, Customer Service, Inventory & Store Management, Title Optimizer
October 2017Managed eBay listings, provided customer service support, optimized titles for better visibilityCustomer Service/Sales Person
March 2014 – May 2017
SUTHERLAND GLOBAL SERVICESDelivered excellent customer service and sales support
