Hello! I’m Jelynne, a Business Management graduate with professional experience supporting client operations and maintaining system workflows at London Stock Exchange Group.
In my current role as a Service Desk Analyst, I manage client cases, maintain documentation, and coordinate issue resolution using platforms such as Salesforce, Jira, and Microsoft Outlook. This experience has strengthened my skills in organization, data management, and workflow tracking while working with global teams.
I specialize in administrative and operations support, including maintaining accurate records, coordinating tasks across systems, and ensuring that processes run smoothly behind the scenes. I am detail-oriented, reliable, and comfortable working independently in remote environments.
Here are some ways I can support your team:
• CRM and database management (Salesforce)
• Workflow and ticket tracking (Jira)
• Email and calendar management (Outlook)
• Data entry and spreadsheet management (Excel / Google Sheets)
• Documentation and case record organization
• Research and administrative support
I am currently seeking a long-term role where I can contribute my organizational skills and experience in systems coordination to help businesses operate efficiently.
