I am a highly motivated professional with a strong focus on achieving results. I have a proven track record of success in secretarial, administrative, and customer service roles across various industries, including manufacturing and call centers. In my current position as a QA Specialist, I am actively involved in call monitoring, providing constructive feedback to agents to enhance their communication skills, and playing a key role in process improvement and the establishment of quality standards. Additionally, I am responsible for validating escalated calls and effectively communicating outcomes to our clients. With proficiency in Microsoft Word and Excel, I am dedicated to acquiring new skills and have a strong ability to quickly grasp new concepts. I am currently seeking a part-time or full-time opportunity with a competitive compensation package, and I am confident that I can make a significant contribution to your team.
