Running an e-commerce brand is a full-time job — and then some. Between customer messages, fulfillment issues, and backend overload, things can get messy fast. That’s where I come in.
As a Customer Experience Director, I recently led a team of five support specialists handling everything from sales assistance and order fulfillment to customer complaints and retention strategies. I bring over 10 years of experience helping Shopify and e-commerce brands build smooth systems, happy customers, and sustainable growth. One startup I supported scaled to €4M in just 10 months — and I’m here to help you get results too.
Here’s where I make the biggest impact:
* Customer Experience – Multi-channel support (chat, email, phone) that drives satisfaction and brand loyalty
* Fulfillment & Operations – Overseeing orders, returns, and internal workflows so things stay on track
* Team Coordination – Managing inboxes, CRMs, calendars, and people to keep your business moving forward
Tools I work with daily:
Trengo | Shopify | Zoho | Bitrix24 | Slack | Canva | Airtable | Notion | Vonage | Meta Suite | ChatGPT | MS Office
Areas I specialize in:
* Lead nurturing & follow-up sequences
* CRM & VoIP management (Aircall, Vonage, GHL)
* Sales funnels & customer retention* SOP creation, inbox management, and reporting
* Calendar and team coordination
Clients count on me not just to handle tasks — but to bring clarity, efficiency, and results. If you're tired of putting out fires and want someone to keep your operations steady and your customers happy, I’d love to chat.
Let’s connect.
Verified
