Detail-oriented and client-focused Customer Service Representative (CSR) with 8+ years of experience providing administrative and customer support in remote and fast-paced environments. Skilled in handling client accounts, processing service requests, managing schedules, and maintaining accurate digital records. Proficient in Zendesk, Genesys Cloud, Outlook, Slack, Google Workspace, and Zoom. Known for strong written communication, organization, and the ability to work independently while ensuring a client-first experience.
