I am an efficient professional with Salesforce administrative skills, adept at managing and optimizing Salesforce tasks such as user creation, resolve access-related concerns and generate reports. In addition, I have an extensive background in customer service spanning phone, email, and chat support for 12 years. I excel at delivering customer service both for external and internal customers. My analytical thinking skills along with my problem-solving and troubleshooting abilities allow me to address challenges effectively and efficiently.