I’m a detail-driven Customer Service and Operations professional with over 9 years of experience supporting global companies across service desk operations, quality assurance, procure-to-pay (P2P), and e-commerce support.
My background spans frontline customer support and behind-the-scenes operational roles, which allows me to not only resolve issues efficiently but also improve processes, documentation, and service quality. I’ve worked extensively in structured, compliance-driven environments where accuracy, confidentiality, and follow-through are critical.
What I Do Best
• Handle high-volume email, chat, and phone support with professionalism and empathy
• Manage tickets, records, and documentation with strong attention to detail
• Support Procure-to-Pay (P2P) processes including invoice resolution and vendor coordination
• Perform quality assurance monitoring, reporting, and coaching to improve service standards
• Support e-commerce operations including order management, subscriptions, and logistics follow-ups
• Create reports and dashboards that help teams and leaders make informed decisions
Tools & Systems I’ve Worked With
Zendesk • ServiceNow • SAP (S4/HANA – viewer) • Oracle • Concur
Shopify • QuickBooks • Microsoft Excel (advanced)• Xero
Google Workspace • CRM & ticketing systems • Slack
How I Work
I’m known for being reliable, organised, and proactive. I don’t wait to be chased—I track tasks, follow up until completion, and flag issues early. I work well independently in remote setups and communicate clearly with clients, vendors, and internal teams.
My goal is simple: deliver consistent, high-quality support while keeping operations running smoothly.
Why Clients Hire Me
• 9+ years of proven customer service experience
• Strong attention to detail and data accuracy
• Calm, professional communication style
• Comfortable working independently and remotely
• Experienced with global clients and structured workflows
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