Hi! I’m Mariel, a highly organized and customer focused professional with 7+ years of experience supporting U.S. based clients in customer service, healthcare coordination, and remote support roles.
I specialize in Customer Service, Email Support, Patient Care Coordination, and Virtual Assistance. I have experience handling high volume customer inquiries, resolving concerns, coordinating appointments and referrals, managing follow ups, and providing professional support through email, chat, and phone.
I’m comfortable working with e commerce and customer support platforms such as Richpanel, Shopify, CheckoutChamp, Phoenix, and Klaviyo, as well as Google Workspace and Microsoft Office. I’m also experienced in using CRM and internal systems to accurately document customer interactions and keep tasks organized.
My strengths include strong written and verbal communication, active listening, problem solving, attention to detail, emotional intelligence, and the ability to manage multiple priorities independently.
I’m dependable, adaptable, and committed to providing excellent customer experiences. Whether you need someone to manage customer emails, assist with administrative tasks, coordinate with customers or clients, or provide day to day support, I’m ready to help.
I’m looking forward to working with a team where I can contribute my experience, skills, and dedication to delivering quality work.
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