I am a Filipino Virtual Assistant. My niche is Customer Service VA | E-commerce VA.
My tools are Zendesk, Shopify, Google Sheets, Gmail, Slack, -----------, DeepL, and ChatGPT.
My experience includes handling customer inquiries via phone, email, and chat across telecommunications, insurance, and e-commerce industries. I have supported order processing, returns, refunds, and delivery concerns, while ensuring timely and professional resolution of customer issues. I am also experienced in administrative support, supplier coordination, logistics management, ticket tracking, and maintaining accurate records.
I am available for full-time work and can adapt to different time zones as needed.
