Professional Skills Summary
Appointment Scheduling (Inbound/Outbound): Proficient in managing patient appointments, sending reminders, handling rescheduling, and coordinating virtual visits.
Patient Communication & Coordination: Experienced in handling new patient calls, responding to inquiries, sending secure links, and educating patients on practice procedures and services.
Medication & Lab Coordination: Skilled in processing medication refill requests, posting lab results, and sending lab requisition forms through EMRs and patient portals.
Insurance Verification & Billing Coordination: Strong background in verifying patient eligibility, working with major insurance portals (e.g., Availity, UHC, Cigna, Oscar), and liaising with billing departments.
EMR Expertise: Highly proficient in NexTech, Aprima, eClinicalWorks (ECW), and Practice Fusion, including patient documentation, scheduling, and chart management.
Patient Portal & Communication Tools: Effective in managing patient portals, emails, SMS systems, and faxes; experienced in setting up portals and guiding patients through access.
Administrative & Tech Skills: Skilled in document handling, fax management, and creating streamlined workflows for patient communication and front-desk operations.
