I've worked in various roles, helping people in different ways.
As a TECHNICAL REPRESENTATIVE at Qualfon PH providing technical support to CX, troubleshooting and provide effective solutions. Additionally, I need to stay updated on product knowledge, communicate effectively with customers, and collaborate with internal teams to address technical challenges. My role also involves documenting and escalating issues as needed to ensure a smooth resolution process.
As a CUSTOMER EXPERIENCE SPECIALIST at Airbnb, understanding customer needs, and effectively communicating how Airbnb's services can meet those needs. Maintaining accurate records of interactions.
As a SALES DEVELOPMENT REPRESENTATIVE at HealthIQ Medicare, my main task is cold calling. I reach out to see if possible customer would be interested to do upgrades on their current coverage, like upgrading to optical or dental coverage. If they will be interested or if they just want more information. I forward calls to onshore licensed agents to further provide more information and close the sales.
As a PHARMACY HEALTHCARE ADVOCATE at OptumRx within UHC, assisting members with their pharmacy-related inquiries, explaining prescription drug benefits, and ensuring they have a clear understanding of their coverage. I help members navigate the pharmacy network, address prescription-related concerns. I collaborate with pharmacists, healthcare providers, and other professionals to coordinate care and resolve issues. I stay informed about pharmaceutical products, industry trends, and healthcare regulations and policies.
