I am a graduate of Bachelor of Science in Entrepreneurial Management at Polytechnic University of the Philippines. I have been working in the customer service industry for 11 years now. This includes 5years with Cigna Healthcare where I started as a Healthcare Provider advocate and worked my way up and became a Program Ready Trainer for New Hires.
I handled Benefits and Eligibility Insurance Verification, Prior Authorization Handling, Claims Handling, Customer Service, Chat Support, Prescription Refills and Home Delivery refill for patients. I have strong knowledge with Medical Terminologies, Claims Handling, Benefits and Eligibility, Coordination of Benefits, MediCare and MediCaid.
