Looking for a reliable, experienced, and tech-savvy professional who can bring value to your team from day one? Look no further—I’m here to help your business deliver outstanding customer experiences.
With 4+ years of experience in customer service, onboarding, and education, I offer:
Proven Customer Service Excellence
– Handled inquiries via Shopify, Amazon, Gorgias, HubSpot, and Aircall
– Skilled in using HubSpot, Aircall, RingCentral, and more to support multichannel communication
Seamless Onboarding Expertise
– Guided Australian clients through booking consultations and ensured all tools and resources were ready for their success
– Proactively identified and fixed gaps in the onboarding flow to improve client satisfaction
Educational Background in Communication
– Former ESL teacher to Korean students, specializing in clear and effective instruction
– Experienced in tailoring communication styles to different customer and learner needs
Tech-Savvy and Tool-Ready
– Proficient in Trello, Notion, Canva, ShipBob, EasyPost, Slack, Meta Business Suite, and more
– Comfortable with Google Workspace and Microsoft Office for documentation, scheduling, and reporting
Soft Skills that Make a Difference
– Active listener and effective communicator
– Highly adaptable, organized, and time-efficient
– Analytical thinker who can solve problems before they escalate
I don’t just complete tasks—I improve systems, represent your brand well, and help retain loyal customers. If you need someone who delivers, let’s connect!
