I am a Guest Reservations Specialist/Co-host at Vacasa. I successfully managed numerous reservations for our home rentals across the USA. My responsibilities included:
- Handling guest inquiries, escalations, and issue resolution across multiple platforms.
- Updating property listings, including pricing, availability, photos, and descriptions.
- Coordinating cleaning schedules and maintenance requests.
- Ensuring timely turnovers and maintaining quality standards for guest stays.
- Managing the entire reservation process from initial inquiry to check-out.
- Recommending and implementing improvements to internal operational processes.
Overall, my role involved overseeing the end-to-end reservation process and enhancing the guest experience through effective management.
