Name: ----------- ----------- Jr
Profile Summary:
Dedicated and empathetic Customer Service Representative with 10 years of experience in delivering exceptional service to diverse clientele. Proficient in handling high-volume calls, resolving customer complaints, and providing accurate information. Skilled in utilizing CRM software to maintain records and streamline processes. Known for maintaining professionalism, patience, and a positive attitude in challenging situations. Proven ability to exceed performance targets and enhance overall customer satisfaction.
Key Skills:
- Customer Relationship Management
- Effective Communication
- Problem Resolution
- Multitasking
- Active Listening
- Conflict Resolution
- Adaptability
- Time Management
- Attention to Detail
Professional Experience:
Wipro, Cebu City
Customer Service Representative
April, 2020 - February, 2022
- Handle inbound customer inquiries and issues via phone, email, and chat, achieving an average of 50-80 calls per day.
- Assist customers in resolving product or service-related concerns promptly and courteously
- Utilize CRM software to document interactions, update customer information, and track issue resolution progress.
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
- Consistently meet or exceed performance targets, including average handling time, first call resolution, and customer satisfaction metrics.
Teletech, Cebu City, Cebu
Billing and Activation Consultant
November, 2015 - July, 2019
- Provided exemplary customer service to clients, earning recognition for maintaining a high level of professionalism and customer satisfaction.
- Resolved billing inquiries, technical issues, and product complaints with efficiency and accuracy.
- Contributed to team success by actively participating in training sessions, sharing best practices, and providing support to new hires.
