I am an experienced Order Management Lead and Customer Experience Specialist with proven expertise in handling end-to-end sales order processing, inventory management, and customer support operations across global e-commerce platforms.
I have successfully managed:
Order fulfillment and inventory tracking using SAP S4H
Customer escalations and support tickets via Zoho and Freshdesk
E-commerce store operations on Shopify, Lazada, Shopee, and TikTok Marketplace
Reports, dashboards, and presentations with Microsoft Excel, Word, and PowerPoint
I am detail-oriented, analytical, and results-driven, consistently delivering seamless order management, excellent customer service, and optimized processes.
If you are looking for a reliable professional who can streamline operations, enhance customer experience, and contribute to business growth, I am confident I can deliver exceptional results.
