Results-driven Operations Leader with over 15 years of experience across military and BPO environments, specializing in sales training, operations management, and performance optimization. Proven track record in leading multi-account operations, driving KPI excellence, and developing high-performing teams through structured coaching and data-driven strategies.
Experienced as a Sales Trainer, Sales Manager, and Operations Leader, with a strong ability to align day-to-day execution with business objectives, improve efficiency, and deliver consistent results in fast-paced, high-pressure environments. Known for building leadership pipelines, strengthening accountability frameworks, and fostering a culture of performance and continuous improvement.
In addition to operations and sales leadership, I bring strong capabilities in executive support and administrative management. I am highly organized, detail-oriented, and experienced in managing schedules, coordinating stakeholders, handling confidential information, and ensuring smooth day-to-day operations—making me equally effective as an Executive Assistant or Admin Support Manager.
I am committed to leveraging my leadership, operational expertise, and organizational skills to drive business success and support executive-level priorities.
