As a chat customer representative at Datamatics for over two years, I contributed to the quality and satisfaction of the clients' online interactions. I applied my previous company background and empathy skills to handle complex and sensitive inquiries from patients in the healthcare and life sciences sectors. I also supported the quality assurance team in ensuring the accuracy and compliance of the chat responses. Prior to Datamatics, I worked as a customer service representative at Teleperformance, where I gained valuable experience in delivering excellent service to diverse customers across various channels. I studied from Centro Escolar University, bachelor of science in biology until 2018. My core competencies include customer satisfaction, quality assurance, empathy, communication, and problem-solving. I am passionate about providing the best possible service to customers and helping them achieve their goals and needs.
