I managed Subject Matter Expert handling new hires. This experience has equipped me with valuable skills in data analysis, being a critical thinker and a team player which I believe align perfectly with the requirements outlined in your job posting.
We managed small and medium businesses in Meta, therefore giving an overall walkthrough on how the platform and our policy work is an item that needs to be discussed with the advertiser to help them and their ad run continuously.
Being Keen on details, handling objections, effectively delivering bad news, and customer rapport is a skill that helps us to handle customers seamlessly. This is the skill I will use once I am hired on the post.
Before TDCX, I was a Sr. Quality Analyst in Concentrix handling financial account (Payment Provider), with my time in CNX, I was able to have basic knowledge of how the bank process and its law works.
With the skillset, knowledge, and experience I have today, I am confident that I will have a positive impact on my client, manager, and our company.
