I have strong background for Customer service and Technical support. I also have experience in Fraud and risk management and Account security. Main responsibilities I had were for KYC verification, new accounts monitoring, bonus abuse, investigations and AML. I am a fast learner and always want to exceed my client’s expectation. I value my client’s time and money so for me one of the most important thing is integrity. My most recent experience was as a Technical specialist ll for an account security team where they will escalate complex cases to us. I usually assist users that have been infected with malware or victim of account take over. I will assist them with changing their account credentials and installing anti virus and help them to fully scan their machines. I also have basic knowledge with SEO, Fb ads management, content creation and website development (wordpress)
