What I have done as an E-commerce Expert (5 years).
Skills:
Operations:
Payment Processing
Invoicing
Order Processing
Shipment Processing
After-Sales Issue Management
Inventory Management (monitoring, supplier coordination, product research)
Quality Control
Package Tracking & Delivery Confirmation
Customer Service:
Order & Return Processing
Inquiry & Complaint Resolution
Product Support & Troubleshooting
Marketing & Sales Support:
Product Listing & Management
Marketing Strategy Contribution
Customer Data Analysis (traffic, sales, trends)
Campaign Performance Reporting & Improvement
Teamwork & Communication:
Training & Coaching
Team Concern Handling
Cross-Functional Team Collaboration
Technical Skills:
Encoding Orders
Postage Creation (Pirates)
Verified
